Frequently Asked Questions
Everything you need to know about shopping with Aurora.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
Aurora accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your products covered by a warranty?
All Aurora products come with a one-year limited warranty against manufacturing defects. If you encounter an issue, please contact our support team with your order number.