Returns & Exchanges
At Aurora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for most items in their original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original state.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized courier location.
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing